RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
Support free Return reason:
If your product is damaged on the way, it's our obligation except damaged by people. When your product is broken, you need to send us the broken product photos.
If your product parts detective or missing, we can send you the replacement parts for you or partially refund you firstly, if your product's parts are infecting your product function. You can't repair it by yourself or the local technique person, and we will consider replacing a new item with you.
Wrong item sent
If you received our product not the same as the product listing obviously, you could send the product photos to us; we will return for you.
Doesn't work or defective
When you received the product that does not work, you can ask our customer service for the problem; we will give you the related technical reply; if it does still not work, you can ask for a return. When you received the product is defective, and you can ask our customer service to give you technical support or solution, if you can repair it by yourself or local store, we will provide you with some compensation.
Not support the free return:
Arrived too late
If you wait for the product for a long time and don't want it, we apologize for the situation occurred. Due to our products are heavy ones, the processing delivery time is more than the light package.
If the product is out of stock and you received it too late, we can make some compensation for you, such as reward you the coupon code or a few partial refunds.
Don't want it
If you have already received the item but changed your mind and don't want it anymore. Order it by mistake, change mind, or the price has changed; you can not return and refund.
Doesn't match the description
If you received the item not the same as the product description or image, please give us feedback. Based on the specific reason, we will decide whether the return freight fee.
Doesn't seem authentic
As a premium brand operating for 5 years, our products are all new, and you can also search for them on other platforms.
If the size of the product you received is not fit, you can first contact us to provide a suitable solution due to the reason caused by us.
Not Support Return Reason:
- Item was polluted accidentally, and we have no obligation to it.
- Item damaged in the usage through caused by mistake, and we have no responsibility for it.
How about after return items?
- If you want to resend it, you can notify us to send you the new item after you start delivering the original item.
- If you want to refund it, after the original product has arrived at our warehouse, you can inform us of a full refund.
Note:All explaining authorization belongs to us. If you have any problem, please don't hesitate to contact us!
Every product is backed by a 6-months warranty and a 30-day return policy from the date of purchase. Exceptional circumstances will be listed clearly in the listing. If you need to return a product and get a refund, please contact us for a free shipping label and ship it back.
- All returns must be pre-approved. Unauthorized returns will not be accepted.
- Check twice to confirm the item not works and contacts our customer service representative, let us know the detailed problem and send us some pictures for confirmation.
- The same warranty is provided for replaced products and the returned ones.
If you are shipping the product
- Carefully pack the item(s) in the original package.
- Stick the shipping label we offered on the outer
- The refund would be processed after the item is received by our warehouse staff, which is confirmed to be unopened and in good condition.
- For assistance on return, please send a message to support@Karpevta.com.
- You should ship the item back to our warehouse, and you must choose the right warehouse. If you don't know the correct warehouse, please contact us.
How long you will receive the refund money?
- If you pay by the credit card, you will receive a refund within 3-15 days after receiving the refund email (according to the customer-owner credit card company transferring time).
- If you pay through the Paypal, you will receive the refund on time after you receive the refund email.
- Our shop doesn't charge the processing fee.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the product's return. If you have any question, please contact us:
Phone number: (213)242-8916